Ready to Scale Through Customer Success?

Whether you're a founder, team lead, or early-stage CSM — we’ll help you reduce churn, increase retention, and build a success strategy that actually scales.

300,000+ Views. 1 Message: CSMs Deserve Their Own Seat at the Table.

My LinkedIn post below on Customer Success went viral — and sparked a global conversation.

Why? Because it finally addressed the confusion, pressure, and misalignment CSMs face every day.

This is the Post That Sparked a Movement

This Message Sparked a Global Conversation

✅ Over 350,000 impressions

💬 100+ comments from CSMs, AEs, and CS leaders

🔁 100+ reposts by professionals across SaaS, tech, and marketing

🎯 Became a top-performing post in the Customer Success space


“A CSM is not a sales rep — and never should be treated like one.”

If you’re a CSM, CS leader, or founder who wants to:

  • Build a retention-first system

  • Reduce churn with a clear, proven strategy

  • Create a customer journey that leads to renewals, referrals, and results

Then you’re exactly who I coach.

Through 1:1 coaching and the CS Lab inside Swink Business Solutions, I help clients build structure, outcomes, and clarity in their CS efforts — based on real-world experience and a system that works.

1:1 Customer Success Coaching for Founders & Teams

Retention-Driven Growth Starts Here.

Private Coaching for Visionaries Who Know It’s Not Just About Getting Clients — It’s About Keeping Them.

Strategic Systems. Trusted Support. Real Retention Results.

Choose the plan that meets your growth stage and helps you build the CS foundation your business needs to thrive.

90-Day Customer Success Sprint

(Retention Foundation Plan)

Best for solopreneurs or small teams needing a CS playbook to reduce churn and create client stickiness.

$999/mo

  • Weekly 1:1 CS coaching calls

  • Custom 90-day client retention roadmap

  • Onboarding & service delivery audit

  • Customer journey mapping + quick wins

  • Access to weekday CS support (via DM & email)

  • Starter CS templates (welcome emails, check-in flow, feedback collection

  • Offer alignment + onboarding funnel strategy

6-Month Success Accelerator

(Build, Optimize & Delegate)

For founders and small teams ready to implement scalable systems and CS frameworks to boost retention + expansion.

$1499/mo

Includes everything in the Sprint, PLUS:

  • CRM & customer health dashboard optimization

  • QBR/Check-in system setup + templates

  • Team structure strategy + VA/CSM coaching

  • Full offer suite alignment with CS workflows

  • 3 exclusive training modules (e.g. churn reduction, expansion strategies, onboarding optimization)

  • Mid-month check-ins + extended Voxer access

  • Advanced SOPs + client lifecycle automation workflows (5–10 total)

12-Month CEO Success Builder

(Scale Through Client-Centered Growth)

For business owners scaling to 6 or 7 figures who want to build a business that runs on CS systems, not just sales.

$1999/mo

Includes everything in the Accelerator, PLUS:

  • Strategic hiring plan (VA, CSM, or Ops Manager)

  • Direct access to Jeremy (Mon–Fri messaging)

  • Monthly KPI + retention dashboard reviews

  • CEO-level brand + CS content alignment

  • Access to all CS templates, trainings, & future resources

  • Strategic expansion planning (upsells, referrals, long-term lifetime value)

  • Support for scaling multiple offers with CS at the core

Apply for Customer Success CoachingSubject to Fit & Availability*

Coming Soon:

Group Coaching & Courses

Build Together. Learn Faster. Grow Smarter.

I’m working on something powerful — a mastermind and course library built specifically for founders and teams who want to scale through Customer Success. Whether you’re building your first CS system or leveling up your client retention strategy, this community will give you the support, tools, and guidance you need.


Stay tuned — it’s almost time to level up with others on the same journey.

Choose the Right Path to Grow Your Business

Whether you're looking for community, structure, or flexible learning—Swink Business Solutions has a path for your next level.

Want personalized coaching + community support?

✅ Start with the Mastermind

Online Course & Membership

For self-starters who want to learn at their own pace.

$97/mo

What's Included:

  • Full access to the SBS Growth Course Library

  • New monthly trainings and templates

  • Swipe files, SOPs, and plug-n-play resourcesDuis sagittis ipsum

  • Weekly drop-in Q&A thread (community only)

  • Option to upgrade to 1:1 or Mastermind later

*Terms & Conditions Apply

Prefer to learn solo and go at your own speed?

🎓 Grab the Course Membership

Group Mastermind Coaching

For entrepreneurs ready to grow alongside others.

$497/mo

What's Included:

  • Weekly Live Group coaching calls

  • Access to a private community (hosted in Discord)

  • Monthly Q&A / Hot Seat sessions

  • Action plans, worksheets, and accountability

  • Guest expert sessions

  • Ongoing support + peer networking

*Terms & Conditions Apply

Choose the Right Path to Grow Your Business

Whether you're looking for community, structure, or flexible learning—Swink Business Solutions has a path for your next level.

Prefer to learn solo and go at your own speed?

🎓 Grab the Course Membership

Want personalized coaching + community support?

✅ Start with the Mastermind

Online Course & Membership

For self-starters who want to learn at their own pace.

What's Included:

  • Full access to the SBS Growth Course Library

  • New monthly trainings and templates

  • Swipe files, SOPs, and plug-n-play resourcesDuis sagittis ipsum

  • Weekly drop-in Q&A thread (community only)

  • Option to upgrade to 1:1 or Mastermind later

*Terms & Conditions Apply

Group Mastermind Coaching

For entrepreneurs ready to grow alongside others.

What's Included:

  • Weekly Live Group coaching calls

  • Access to a private community (hosted in Discord)

  • Monthly Q&A / Hot Seat sessions

  • Action plans, worksheets, and accountability

  • Guest expert sessions

  • Ongoing support + peer networking

*Terms & Conditions Apply

Coaching TESTIMONIALS

What others are saying

"The Overwhelmed Solopreneur Turned CEO"

"Before working with Jeremy, I was doing everything in my business and burning out fast. His coaching helped me clarify my direction, build systems, and actually delegate without losing control. I now have a VA, a plan, and peace of mind—and for the first time, I feel like a real CEO"

- Renee M.,

eCommerce Business Owner

"The Skeptic Who Got Results"

"I’ll be honest—I was hesitant about investing in coaching. But Jeremy’s no-fluff, strategy-meets-action style completely changed my business. In 90 days, I streamlined my offers, automated my lead gen, and doubled my revenue. This isn’t theory—it’s transformation."

- Daniel R.,

Marketing Consultant

"The Multi-Biz Juggler Who Needed Structure"

"Running two businesses had me pulled in every direction. Jeremy helped me create order out of chaos. His coaching gave me not just the tools—but the confidence—to build a team, set boundaries, and scale without losing myself in the process. Absolute Game changer for me"

- Michelle T.,

Agency + Coaching Brand

Want to work with Swink?

Swink Business Solutions is your ultimate partner in building a business that runs smarter, grows faster, and thrives with purpose.

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